Everything was great until I had to have my husbands wedding band resized for the second time. They had the ring for a month and never told me that instead of resizing it they were going to put spacers balls in the band. I didn't find out until I picked up the ring and they told me they were not able to make it smaller and they always 'feel terrible' when they have to put the bumps in the ring. This is a ring he is supposed to wear ALL the time!! Not just a regular piece of jewelry you wear for special occasions!! I am so disappointed with the results and lack of communication.
Thank you Angel for catching the missing stone and for being so pleasant and helpful.
She finished cleaning my wedding rings.
Went in to have my rings cleaned and Angel noticed one of the stones was missing from my mother's ring. We discussed having the stone replaced and discussed a possible estimate.
Good burgers and rock
It's a quaint store, has a mom and pop feel with modern style twist to the interior, there's always a place to sit and relax if staff members are busy with other guests. Endless options for the perfect ring. If they don't have something the staff will order it in. If u have patients to wait this is always a good option, at most for them to get something in is 20% and u are never obligated to buy what you order in. Staff is friendly and patient with there motto "We're all about customer care" They go above and beyond to make customers happy.
As I said before I left, you have a lifetime customer!!!
Kay Jewelers is a US Jewelry Store based in Carlisle, Pennsylvania. Kay Jewelers is located at 258 Westminster Dr Ste 22, Carlisle, PA 17013, USA.
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